Changes to our terms and Site
We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.
The conditions below apply to transactions made through the website.
Purchase of wine
Purchase of wine with an ABV above 1,2% is only allowed for persons above 16 years of age and wine and liquer with an ABV above 16,5% above is only for persons above 18 years of age. By completing an order the customer confirms that they comply with the minimum age rules for purchase of wine. Furthermore, wine and liquer can only be shipped to EU countries due to customs duty.
At ByStokkebye you can pay only by payment card. We accept the following payment cards:
- Visa Electron
- American Express
There is no surcharge on payment by card.
The data you supply upon purchasing by payment card is encrypted (SSL). The data can only be read by PBS. Neither our webshop nor others are enabled to read the data.
We will not charge your account until your order is dispatched from the shop.
We cannot charge you more than the amount approved by you upon purchase.
All parcels are shipped through GLS.
The shipping cost depends on which country you are in. There is a cost on every ordrer, and the cost is paid by the customer. You can always see the shipping cost when viewing the purchase basket.
Please be aware that you as a customer will be responsible of paying any taxes or fees related to importing alcohol into your country.
Right of cancellation
We offer no returns on purchases of caviar.
You have 30 days full right of return and exchange on all other purchases, counting from the day you received your order. The right of return is subject to the product being returned in the same condition you received it in.
When returning a product you must enclose a return form.
We will refund your purchase the same day as we receive your return parcel, as soon as we have checked whether the returned goods meet the conditions for return.
If you regret your purchase or wish to exchange a product, you must cover the shipping charges on all returns and exchanges.
Accessing our Site
Our Site is made available free of charge.
We do not guarantee that our Site, or any content on it, will always be available uninterrupted or error free. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site. You also understand that we cannot and do not guarantee or warrant that any content of our Site will be free from infection, viruses and/or other code that has contaminating or destructive properties. You are responsible for implementing sufficient procedures and virus checks (including anti-virus and other security checks) to satisfy your particular requirements for the safety and reliability of data input and output.
Our Site is directed to people residing in Denmark. We do not represent that content available on or through our Site is appropriate or available in all locations. We may limit the availability of our Site or any service or product described on our Site to any person or geographic area at any time.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to or interfere with the proper working of our Site and, in particular, you must not attempt to circumvent security, tamper with, hack into, or otherwise disrupt our Site or any computer system, server, router or any other internet connected device. From time to time, we may restrict access to some features or parts of our Site, or the entire Site.
Intellectual property rights
Unless indicated to the contrary, we are the owner or licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
We are the owner or licensee of the trade marks appearing on our Site and all associated trade names, logos and devices unless indicated to the contrary.
You may print off one copy and may download extracts or materials from our Site for your personal use only and any copied material must include all copyright or other proprietary notices appearing on it. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
No right, title or interest in any downloaded materials or software is transferred to you by such downloading or copying. You may not make any other use of material on our Site (including reproductions except as above, publication, alteration or distribution) without our prior written permission.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Accuracy of information
The information on our Site is provided for general information only. We will use reasonable endeavours to ensure that information on our Site is accurate, but content, commentary, reviews and other materials posted on our Site are not intended to amount to advice on which reliance should be placed. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
We make no representations, or warranties or guarantees, whether express or implied, that any information is accurate, complete or up-to-date and, to the fullest extent permitted by law, we accept no liability for any loss or damage caused by any reliance placed on such information by you or anyone to whom you communicate such information. If you find any inaccurate information on our Site please contact us and we will endeavour to correct it, where we agree, as soon as reasonably practicable.
Any opinions or reviews posted on our Site are the responsibility of their authors and are in no way an expression of our views. We make no warranties or representations, express or implied, about any such opinions or reviews, including as to their legality or accuracy, and we disclaim all liability in connection with them to the fullest extent permitted by law.
Any competition conducted or promoted on our Site shall be governed by the terms and conditions specific to such competition.
Links to this and other websites
We may from time to time provide links that will enable you to access the websites of third parties directly from our Site. Such third party sites are not under our control and, unless otherwise stated, no contribution is made by us to the content of such websites. When you click through to these sites you leave the area controlled by us, so we cannot, therefore, accept responsibility for any issues arising in connection with either the third parties' use of your data, our sites’ content, or the products or services offered to you by these sites.
We reserve the right, at our discretion, to prohibit any link from another internet site to materials or information on our Site.
Although we hope our Site will be of interest to users, we exclude all conditions, warranties and representations or other terms which may apply to our Site or any content on it, whether express or implied, to the extent permitted by law. We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
• use of, or inability to use, our Site; or
• use of or reliance on any content displayed on our Site.
If you using our site as a consumer, we shall not be liable to you for any loss of profit, loss of business, business interruption or loss of business opportunity and shall only be liable for any losses which are reasonably foreseeable.
If you are using our site as a business user, in no event shall we be liable to you for any:
• loss of profits, sales, businesses, or revenue;
• business interruption;
• loss of anticipated savings;
• loss of business opportunity, goodwill or reputation; or
• any indirect or consequential loss or damage.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to you downloading any content on it, or on any website linked to it.
We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
Uploading content to our Site
Whenever you make use of a feature that allows you to upload content to our Site, or to make contact with other users of our Site, you must comply with the content standards set out in our Acceptable Use Policy:
You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty.
Any content you upload to our Site will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties. The rights you license to us are described in the next section (Rights you licence).
We may disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our Site.
We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with the content standards set out in our Acceptable Use Policy:
The views expressed by other users on our Site do not represent our views or values.
You are solely responsible for securing and backing up your content.
Rights you licence
When you upload or post content to our Site, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, prepare derivative works of, display and perform that user generated content in connection with the service provided by our Site and across various media including the promotion of this Site.
We recognise the need for this Site to be accessible and easy to use regardless of technology or ability.
Whilst we aspire to the accepted guidelines and standards for accessibility and usability, it is not always possible to do so in all areas of our Site. Content provided by our third party partners and Site users may not adhere to such guidelines and standards.
We are constantly looking to improve the level of accessibility and usability of our Site. If you find something that needs improvement or have difficulty in using this Site please let us know.
If you experience problems with our Site or would like to comment on it, please feel free to contact us on email@example.com